Shipping Policy
At Naturez Energy, we are committed to delivering your order quickly, securely, and hassle-free. Below are the details of our shipping process:
Free Express Shipping
We offer free express shipping on all orders, ensuring you receive your products without additional costs.
Estimated Delivery Times
We strive to get your order to you as quickly as possible. While most deliveries arrive on time, please note that unforeseen delays, such as peak periods or severe weather conditions, may occasionally occur. Unfortunately, we cannot take responsibility for delays beyond our control.
Handling Time: 0–1 business days (Monday–Saturday)
Transit Time: 1–2 business days (Monday–Friday)
Order Cut-off Time: 2:00 PM GMT
Order Processing & Tracking
Once your order is placed, we begin processing it immediately. This includes verifying your details, preparing the package, and arranging shipment. When your order is dispatched, you will receive a confirmation email with tracking details, allowing you to monitor its progress in real time.
Delivery Information
To ensure smooth delivery, please double-check your address details at checkout. We are not responsible for delays or undelivered packages due to incorrect or incomplete addresses.
Delivery Attempts
Our couriers will attempt delivery to the provided address. If no one is available to receive the package, they may leave a delivery notice or attempt redelivery based on their policies.
Shipping Restrictions
Certain regions may have restrictions or limitations on shipping due to local regulations. Please check the product page for any specific shipping details related to your location.
Lost or Damaged Packages
In the rare case that your package is lost or arrives damaged, please contact us at sales@naturezenergy.com, and we will assist you in resolving the issue as quickly as possible.
Stolen Packages
If a package is marked as "Delivered" but is later stolen from your location, we regret that we cannot provide a replacement. Responsibility for securing your package rests with the recipient.
Return to Sender
If your package is returned to us due to an incorrect or incomplete address, we will reach out to confirm the correct details and arrange reshipment. Additional shipping charges may apply in such cases.
For any questions or concerns regarding shipping, feel free to reach out to our customer support team at sales@naturezenergy.com. We are here to help!
Naturez Energy reserves the right to update or modify this shipping policy to maintain high service standards. Any changes will be reflected on our website.
Last Updated: 27/03/2025
Unit C, Home Farm, The Avenue, Shipley, BD17 7RH
Email: sales@naturezenergy.com
